Shipping And Delivery

When will you ship my order?

We understand you want to enjoy your wholesale bag order as soon as possible for your promotional event or individual use, and we work hard to make this happen. If your order is received before 3:00 pm PST, we will ship it that same business day. If your order is placed later then 3:00pm PST, your order will be shipped that following business day. Keep in mind that weekends and Turkey holidays are not considered business days.
You may experience an order processing delay of one or two business days during peak shipping periods, such as holidays or events. If a problem occurs that causes issues and delays for shipping your order, we will contact you by phone or email.

When will I receive my order?

Istecanta.com uses the best carriers in the business to make sure your order gets to you on time. We deliver in 1 to 4 business days* within the in 81 cities of Turkey .


What are your shipping rates?

You can enjoy free shipping , which will be automatically be applied during the checkout process for your convenience.

How can i track my shipment?

We will send automatic delivery notifications to your registered email address. We will let you know that your order is; In transit, Out for delivery, Delivered, Failed delivery attempt or Exceptions.
Also you can input tracking number for tracking or get tracking results in one click at order history page.

Can you ship outside of the TURKEY ?

We ship to European countries , U.S.A , Rusia and Australia.
*International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges. Please check with your country’s customs office and shipping company (UPS/FedEx/USPS) to determine what these additional costs will be prior to purchasing. Customs, import duties, brokerage fees and taxes are typically collected by the delivery/shipping company or when you pick the item up at your local shipping center. Please do not confuse them with additional shipping charges.


Exchange and Return Policy

We will be glad to refund or exchange any new and unused merchandise. If you would like to return an unused item, we will honor an exchange or refund within 30 days of the date of purchase. The value of the exchange or refund will not include any shipping charges. An exchange or refund will amount to the total cost of the product plus any applicable sales tax. Shipping charges will not be refunded. Products that have been ordered with custom Embroidery or Personalization will not be eligible for exchange or refund.
To return an item, Contact Us including the first and last name of the purchaser, invoice number (order i.d. #), day time phone number, e-mail address, and reason for return. Upon receiving your return request email, istecanta.com will send you a reply with the return shipping address .İtems with care, enclose a copy of the original invoice, and return the package within 5 days via ARAS KARGO UPS, RPS, Federal Express, or any other courier that issues a tracking number.
We suggest you keep a tracking number from your return shipment for your records. Istecanta.com reserves the right to modify its exchange and return policy and will be stated here in this advisory.
Please note any orders over $500 are Noncancelable, Nonreturnable, and Nonrefundable once order has been paid.